1. Introduction
Welcome to iGram Digital Hub.
iGram DigiHub Private Limited ("iGram", "Company", "we", "our" or "us") is committed to respecting the privacy, confidentiality and security of individuals who use our online platform, Digital Hubs and assisted digital services.
Our services are intended to improve access to digital facilities for rural and urban citizens, farmers, students, entrepreneurs, families and other customers.
This Privacy Policy explains the types of personal information we collect, the purposes for which it is used, the circumstances in which it may be disclosed, the measures we take to protect it, and the rights available to individuals under applicable Indian laws.
2. Scope of the Privacy Policy
This policy applies to personal information handled by iGram through:
- www.igram.digital
- Authorized iGram Digital Hubs
- Authorized iGram Mitras and company personnel
- Customer and membership registration
- Service enquiry, booking and application forms
- Customer-support communications
- Authorized digital-service integrations
- Telephone, email, WhatsApp and other approved communication channels
Where an independent third-party service provider processes information for its own purposes, its separate privacy terms may also apply.
3. Categories of Personal Information
We collect information relevant to the specific service requested.
A. Identification and contact information
Customer name, mobile number, email address, residential address, village, district, state, PIN code, date of birth and other required identification information.
B. Government and citizen services
Documents and information required for assisting with government applications, certificates, registrations, welfare programmes and public services.
Depending on the application, these may include proof of identity, proof of address, income records, caste or community certificates and other supporting documents.
C. Agriculture and farm services
Farmer identification and contact information, agricultural land details, crop information, soil information, farm location and data required for agricultural schemes, advisory services or authorized farm-service coordination.
D. Healthcare and telemedicine services
Patient identification and contact details, appointment information, consultation coordination details and other information necessary for the healthcare service requested.
Medical information will be processed only where necessary and lawfully authorized.
E. Education, employment and skill services
Student details, educational qualifications, examination information, training preferences, employment information, resumes and relevant application documents.
F. Financial and insurance service assistance
Contact information, application particulars and supporting documents necessary for lawful assistance or referrals.
iGram Mitras are not authorized to obtain or retain customers' online banking passwords, UPI PINs, card CVVs or confidential authentication credentials.
G. Membership and transactions
Customer or membership ID, selected services, payment amount, invoices, payment confirmations, service history and complaint records.
H. Website information
IP address, browser and device information, cookies, session information, website interactions and other technical data generated through the website's enabled technologies.
4. How Information Is Collected
We may collect information directly from customers, through website forms, at Digital Hubs, through authorized communications, or from service partners where lawful and relevant.
Information provided by a customer for an application or service will be used for the disclosed purpose.
Customers should provide accurate and up-to-date information.
5. Purposes of Using Personal Information
We may process information to:
- Register customers and manage their service accounts.
- Identify the services requested.
- Prepare, process and submit authorized applications.
- Coordinate services with approved providers.
- Schedule appointments and consultations.
- Process payments and issue receipts.
- Provide status updates and customer support.
- Manage complaints and service quality.
- Maintain necessary business and legal records.
- Prevent fraud, misuse and unauthorized access.
- Improve the operation and security of our platform.
- Undertake analytics and marketing where legally permitted and, where required, consent has been obtained.
We will not use documents collected for government, medical or other specific applications for unrelated advertising or profiling without an appropriate lawful basis.
6. Consent and Customer Authorization
Where required by applicable law, iGram will obtain consent for the specified processing of personal information.
Customers will be informed about the information needed, the reason for its collection and relevant disclosures.
Separate authorization may be required for particular services, including submitting applications or transferring information to independent providers.
Consent may be withdrawn by contacting info@igram.digital, subject to applicable legal requirements.
Withdrawing consent may make it impossible to complete a service requiring that information.
7. Government Documents, Aadhaar and Authentication
Identity documents and government application records will be collected and processed only where reasonably necessary for a legitimate service.
Aadhaar-related activities will be governed by applicable laws, UIDAI requirements and any applicable authorization conditions.
iGram personnel must not retain unnecessary copies of identity documents.
OTP codes, government portal passwords and other authentication credentials should be entered by customers themselves wherever possible.
Biometric collection or authentication must not be undertaken unless specifically permitted and properly authorized.
8. Healthcare and Confidential Information
Where iGram facilitates medical appointments, telemedicine or other healthcare services, personal information may be shared with the relevant authorized healthcare provider as necessary for the requested service.
Medical diagnosis, treatment and clinical decisions are the responsibility of appropriately qualified healthcare professionals.
Patient records must be handled with suitable access restrictions and confidentiality safeguards.
9. Sharing Information with Third Parties
We may share relevant information with:
- Authorized government portals and departments.
- Agricultural technology and service partners.
- Hospitals, doctors and authorized telemedicine providers.
- Education and training providers.
- Recruitment and employment-service partners.
- Banks, insurers and authorized financial-service providers.
- Payment gateway providers.
- Hosting, communication and information-technology providers.
- Other third-party service providers necessary to fulfill a customer's request.
Only information relevant to the specified activity should be disclosed.
We do not sell customer personal information to data brokers.
Where required, third-party processors must operate under appropriate data-protection obligations.
10. Responsibility of iGram Mitras
iGram Mitras, Digital Hub operators and other authorized personnel must:
- Collect information only for approved services.
- Obtain the required customer authorization.
- Maintain confidentiality of documents and personal information.
- Avoid unauthorized copying, photography or sharing of customer records.
- Use approved company systems.
- Protect account passwords and login credentials.
- Prevent unauthorized access to computers and printers.
- Delete or securely dispose of temporary files in accordance with company retention procedures.
- Report suspected privacy or security incidents promptly.
Personal information must not be used by an iGram Mitra for unrelated private business activities.
11. Payment Information
Where iGram collects payment for digital services, payment processing may be handled through Razorpay or other duly approved payment channels actually enabled for the relevant service.
Payment providers may collect or process payment information in accordance with their own notices.
iGram personnel must not request confidential banking credentials from customers.
12. Cookies, Analytics and Marketing
Our website uses cookies and may use analytics, marketing and similar technologies.
These technologies may support:
- Website functionality and security.
- User sessions and preferences.
- Website traffic measurement.
- Service improvement.
- Marketing campaign performance.
- Advertising measurement, where enabled.
Optional tracking technologies will be subject to appropriate notices and consent choices where legally required.
Customers can also manage cookies through their browser settings.
13. Data Security
We maintain or arrange technical and organizational safeguards appropriate to the nature of the information processed.
These may include restricted access, password controls, secure communications, updated software, staff confidentiality requirements, data backups and incident-response measures.
No electronic or physical system can guarantee absolute security.
14. Data Retention
Personal information will be retained for the period necessary to complete the relevant service and meet applicable legal, accounting, security and dispute-resolution obligations.
Different information categories may have different retention requirements.
Information that is no longer required will be securely deleted, anonymized or otherwise disposed of, subject to applicable legal requirements.
15. Children's Personal Information
Where services are provided to children, iGram will follow applicable requirements concerning the consent of parents or lawful guardians.
We will not knowingly conduct prohibited tracking, behavioral monitoring or targeted advertising directed at children.
16. Rights and Choices of Customers
Subject to applicable law and commencement provisions, customers may request:
- Information about processing of their personal data.
- Correction of inaccurate information.
- Updating or completion of personal data.
- Erasure where applicable.
- Withdrawal of consent where applicable.
- Grievance redressal.
- Other rights provided by applicable law.
Requests may be sent to info@igram.digital.
We may verify the identity of the requester before processing a request.
17. Cross-Border Data Processing
Where any approved service provider processes or stores personal information outside India, such processing will be subject to applicable Indian legal requirements and restrictions.
18. Security Incidents and Data Breaches
Suspected personal-data breaches will be investigated and addressed under our incident-management procedures.
Affected individuals and competent authorities will be informed where required by applicable law and within applicable timelines.
19. External Websites and Government Portals
The iGram platform may provide links or assisted access to independently operated government websites and third-party services.
Such websites may have independent privacy policies.
iGram will remain responsible for its own processing activities to the extent required by applicable law.
20. Marketing Communication Preferences
Customers may receive service confirmations, transaction messages and relevant operational communications.
Promotional messages will be sent only where permitted by applicable law.
Customers may request that optional promotional communications be stopped by contacting info@igram.digital or using available unsubscribe mechanisms.
21. Changes to This Policy
We may amend this Privacy Policy to reflect changes in law, technology, services or business operations.
The updated version will be made available on our website with the revised effective date.
Where legally required, additional notice or consent will be obtained.
22. Grievance Redressal and Privacy Contact
Company: iGram DigiHub Private Limited
Registered Office:
9264, Tower 9, Prestige Highfields,
Financial District, Nanakramguda
Hyderabad, Telangana, 500032
Designated Grievance Contact: Padma Banoth
Privacy Email: info@igram.digital
Contact Number: +91 8106442080
Website: https://igram.digital
For privacy-related questions, complaints, correction requests or applicable consent withdrawal, customers may contact the above email address.
Grievances will be handled in accordance with applicable legal requirements.
23. Final Statement
iGram DigiHub Private Limited is committed to responsible handling of personal information and improving access to digital services while respecting individual privacy.
This policy should be read together with our applicable service-specific notices, consent forms and Terms and Conditions.